More and more companies today realize that finding and hiring a highly qualified employee is not enough for a business to begin to benefit from having employed such a specialist. It is also necessary to build an efficient employee experience strategy to retain and involve this valuable employee in the work process, to create such a comfortable environment in the workplace for them that they would like to operate enthusiastically and do their best to increase the company’s profits.
OnHires pays plenty of attention to improving its employee retention and has already gained significant successful experience in this aspect of the business. Moreover, we are here to provide some practical tips for HR departments of other companies and their HR managers.
Employee experience is a complex combination of a worker’s multifaceted experience in the company from the first working day to the current moment. It includes interaction with colleagues and managers, coping with technologies, the workplace's comfort, the team's atmosphere, the cultural component of the working environment or company culture, and so on.
Employee experience, in other words, is the level of comfort and happiness a worker experiences in the workplace. Unlike employee engagement, which is determined by how employees relate to each other and the workplace, an employee experience is more focused on day-to-day work satisfaction, well-being, and feelings concerning their role and employer.
What factors influence employee experience?
Although we see that employee experience is a reasonably broad umbrella term, we can still identify several substantial factors that have the maximum impact on it:
Employee life cycle.
The employee life cycle is a set of successive stages an employee passes in a company. As a rule, such a cycle consists of the following steps:
Teams with positive dynamics, which involve the newcomer in an environment of trust, cohesion, and psychological security, contribute to the employee working better and more productively.
Management interaction.
Perhaps, no other working relationship puts as much emphasis on an employee as their supervisor. Competent and skilled managers, who act as mentors and wise advisers for their staff, largely contribute to the personnel's more productive and selfless work.
Company interaction.
Interaction with the company can significantly affect employee engagement. And the more the company strengthens two-way communication, the stronger the employees' trust and confidence that they will be heard and recognized.
Technology interaction.
In addition to the four factors of human and cultural interaction in the workplace, an employee’s day-to-day work experience is also influenced by their user experience with the software, hardware, applications, and a variety of the company’s systems and networks. These points are known as digital employee experience, which is also one of the critical factors in employee retention.
According to the Gartner digital worker experience survey 2021, workers who are satisfied with their digital workplace experience are twice more likely to remain with the company.
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Some tips on how to organize a great employee experience
Every workplace is unique in its way because every company is unique. Accordingly, each organization has its interpretation of the positive employee experience, its vision of improving the employee experience, and its understanding of efficient employee experience management.
Therefore, our ideas, based on our company’s practice, on how to arrange a great employee experience are as follows:
Stimulate your personnel’s motivation.
For employees to be interested in their work and your company’s prosperity, they need to see that their efforts are appreciated. Offer them benefits and regular bonuses. Plus, give them career opportunities and training options. Demonstrate that your company cares about the personnel’s success, welfare, comfort, and health.
Focus on employee engagement and prioritize your internal communications.
Internal communications keep any business running. That is why they are essential to promoting a positive employee experience. Use these communications to inform the staff about upcoming events, benefits and bonus programs, colleagues’ birthdays and anniversaries, etc.
Apply newsletters, mobile, and email alerts, etc., to ensure that your employees are as informed as possible about what is happening in the company. Let them feel complicity. Adapt your internal communication channels to the needs of your employees.
Allow them to freely and quickly access and exchange information with any other employee in case of a work need.
Create a supportive work culture.
A positive employee experience also depends on good interpersonal relationships between employees themselves, employees and managers, and employees and the employer. Improving your company's culture is an excellent strategy for enhancing the interaction of its workers.
Communicate the company's values to its employees, encourage their initiative, hold regular team building events, and reward employees for services to the company in the presence of other team members.
Maintain and develop feedback with employees.
Collect feedback from your employees on various work initiatives and processes, their quality, and feasibility. Conduct regular team surveys. Demonstrate that your workers’ opinion is valuable and essential for you.
Provide your employees with flexible working hours.
Supply your employees with the opportunity to work on flexible work schedules or arrange for them a hybrid form of work if necessary. Then, in case of changed family circumstances or other external factors, your valuable workers will not have to leave their place of work.
Be as clear as possible about expectations.
Your employees must know what is expected of them from the beginning of their work for your company. Clearly outline their responsibilities and your expectations as an employer. Dedicate enough time to this aspect during the onboarding stage. Hold additional meetings with the workers, if necessary.
Recognize and respect the cultural, religious, ethnic, personal, and gender differences of your employees. Treat everyone equally, impartially, and fairly. Do not allow your managers or other employees to show the slightest discrimination. Promote communication among all the employees at the same level, regardless of position.
Supply your workers with clear and understandable instructions for using the company’s software and hardware, appliances, systems, etc. If necessary, provide them with digital training and IT specialists’ consultations.
Summarizing
Whether you take our advice or build your strategy to improve the employee experience at your company, the main conclusion from all the above is that today, salary is no longer the deciding factor that can keep an employee from changing jobs. Meanwhile, the positive employee experience, on the contrary, is becoming increasingly important.
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