Scaling Financial Services Talent for XM with a Fast and Predictable Hiring Engine
XM is a global multi regulated trading platform that provides Forex, CFDs and commodity trading services to clients worldwide. To support its growth across the European Economic Area, the company needed to scale several functions including business development, client relationship management and creative production. OnHires delivered a structured and predictable hiring process with role calibration, targeted sourcing, aligned scorecards and weekly hiring operations. The partnership resulted in 9 hires and a 47 percent faster time to hire, giving XM stronger capacity to support customer engagement and global expansion.
Client:
XM
Industry:
FinTech
Country:
Limassol, Cyprus
Service:
Executive Search
Background
XM is a global financial services company providing online trading services including Forex, CFDs and commodities. The company operates across multiple regulated jurisdictions and serves both retail and institutional clients, with a strong presence in the European Economic Area. As XM expanded its operations, the leadership team needed to hire specialists across business development, client relations and creative functions. These roles required strong communication skills, industry awareness, brand consistency and the ability to support clients in a fast paced and highly regulated environment. XM partnered with OnHires to build a structured hiring engine that could deliver speed without compromising quality.
Challenges
XM operates in a competitive financial services market where strong candidates frequently receive several offers. The company needed a process that could support multiple parallel openings while maintaining consistent evaluation standards across teams in different regions.
Shortage of qualified specialists with financial services experience
Several openings across business development, creative and client relations
Competitive landscape where candidates often manage multiple offers
Decision making involving several stakeholders across regions
Need for clearly aligned evaluation criteria and unified scorecards
Solution
We created a hiring program that matched XM’s pace and expectations. The process began with role calibration sessions where we defined competencies, communication standards and execution expectations for every position. Our team mapped relevant markets and used targeted sourcing strategies to attract candidates who could operate confidently in a regulated trading environment. Every candidate progressed through a structured interview process supported by calibrated scorecards, which provided clarity and consistency for the hiring team. Throughout the engagement we ran weekly hiring operations, coordinated feedback cycles, supported compensation discussions and guided each hire through the offer and onboarding process.
Targeted sourcing strategies and detailed market mapping
Structured interviews based on calibrated scorecards
Weekly hiring operations that kept decisions aligned
Offer management supported by compensation benchmarks
Onboarding coordination and transition guidance for new hires
Results
The partnership helped XM scale its commercial and creative functions with speed and precision. The structured hiring program improved first round pass rates and created predictable pipelines of qualified candidates. XM hired 9 specialists and achieved a 47 percent faster time to hire. These hires strengthened business development, improved client engagement and expanded the company’s creative capacity.
47% faster time to hire
9 hires across business development, client relations and creative roles
Higher first round pass rates following role calibration
Clearer evaluation signals across distributed teams
Improved hiring speed while maintaining high quality standards
Stronger operational and creative capacity across the company
Throughout the engagement we managed sourcing, interviews, weekly hiring operations and offer management from end to end. We created role specific playbooks, developed scorecards, guided compensation decisions and ensured smooth onboarding for each new hire. The positions we closed helped XM strengthen business development, improve customer communication and expand its creative output.
Creative and marketing hires including Marketing Officer, Motion and Senior Motion Designers, Partner Relationship Manager and Senior Graphics and Web Designer
Client Relationship Manager improving customer engagement
Graphic and Web Designer supporting brand and visual communication
Live Host contributing to client facing content and communication
Creative and marketing hires including Marketing Officer, Motion and Senior Motion Designers, Partner Relationship Manager and Senior Graphics and Web Designer
The collaboration with XM demonstrated how a structured hiring engine can accelerate talent acquisition across commercial and creative functions in a regulated financial environment. Through targeted sourcing, calibrated interview processes and consistent hiring operations, OnHires delivered 9 hires with a 47 percent faster time to hire. The improved predictability and quality of the hiring process helped XM strengthen its market position and prepare for further international growth.
“OnHires helped us attract and hire specialists who could operate confidently within financial services. Their structured approach, scorecards and hiring operations helped us maintain quality and move with speed.”
Chief Executive Officer
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