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Support Engineer

Support Engineer We are seeking a highly motivated and experienced Support Engineer to join our team. As a Support Engineer, you will be responsible for helping our customers with technical issues and ensuring they have a positive experience using our cold email automation SaaS. Our platform is built using a combination of NodeJS, ReactJS (NextJS framework), and NodeJS (Fastify framework), so experience with these technologies is a plus. SQL experience is also highly desired, as we use a mix of Postgres and SingleStore for our databases.

If you are a highly motivated and experienced support engineer with a passion for providing exceptional customer service, we encourage you to apply today.

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Location
Remote
level
Senior
Department
Engineering
Type
Contract

About company

Instantly is a rapidly growing sales automation SaaS that enables B2B companies to accelerate their growth. Launched just a year ago, we already have 5000+ companies leveraging our tool to increase their leads and drive business growth.

Considered one of the fastest-growing bootstrapped startups in Europe, our platform provides unlimited email sending accounts, unlimited warm-up, and smart AI to help businesses scale their outreach campaigns effectively. With Instantly, businesses can streamline their sales processes and focus on achieving their growth targets with ease.

Requirements

  • 2+ years of experience in customer support or a technical support role.
  • Experience with NodeJS, ReactJS (NextJS framework), and NodeJS (Fastify framework).
  • Familiarity with SQL databases (Postgres and SingleStore).
  • Excellent problem-solving skills and attention to detail.
  • Strong written and verbal communication skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Passion for helping customers and providing exceptional customer service.

Responsibilities

  • Provide technical support to customers via email, chat, and phone.
  • Troubleshoot and resolve customer issues related to our platform.
  • Collaborate with our development team to identify and resolve technical issues.
  • Escalate complex issues to appropriate teams for resolution.
  • Document and maintain a knowledge base of technical solutions for common customer issues.
  • Collaborate with cross-functional teams to improve the customer experience and identify areas for improvement.
  • Conduct training sessions for customers and internal teams as needed.

Perks & Benefits

  • Opportunity to work with a rapidly growing SaaS company in a dynamic industry.
  • Chance to work with a talented and passionate team of professionals.
  • Competitive salary and benefits package.
  • Opportunity for career growth and advancement.
  • Casual and dynamic work environment.
  • Opportunity to make a meaningful impact in the success of our platform.
Apply now

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