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Customer Support Representative with Cold Email Expertise

We are seeking a Customer Support Representative with expertise in cold email marketing and previous experience working for a cold email tool company. The ideal candidate will possess a deep understanding of the technical aspects of cold email marketing, including custom tracking domains, SPF, DKIM, DMARC, and how to upload leads. They should also have experience with warming up cold email accounts and launching successful campaigns.

If you have a passion for customer support and a deep understanding of cold email marketing, we encourage you to apply for this exciting opportunity.

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Location
Remote
level
Middle
Department
Support
Type
Full-time

About company

Instantly is a sales automation SaaS that helps B2B companies grow. Instantly launched only one year ago and already has 5000+ companies using the tool to grow their business and get more leads. Instantly is considered to be one of the fastest-growing bootstrapped startups in Europe.

Instantly helps you scale your outreach campaigns through unlimited email sending accounts, unlimited warmup, and smart AI.

Requirements

  • Proven experience in customer support, preferably in a cold email tool company.
  • Strong knowledge of cold email marketing, including custom tracking domains, SPF, DKIM, DMARC, and lead uploading.
  • Experience in launching and managing successful email campaigns.
  • Familiarity with the technical aspects of cold email marketing and the ability to troubleshoot technical issues.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and manage multiple tasks simultaneously.

Responsibilities

  • Provide excellent customer support to our clients by answering their questions, resolving their issues, and providing technical assistance.
  • Educate clients on the best practices for cold email marketing, including how to set up custom tracking domains, SPF, DKIM, and DMARC.
  • Assist clients with uploading leads and creating effective email campaigns that comply with all relevant regulations and guidelines.
  • Help clients warm up cold email accounts to improve deliverability and avoid spam filters.
  • Work closely with our development team to troubleshoot technical issues and provide feedback on product improvements.
  • 1:1 calls with customers to help them troubleshoot

Perks & Benefits

  • Opportunity to work with a rapidly growing SaaS company in a dynamic industry;
  • Chance to work with a talented and passionate team of professionals;
  • Signing bonuses;
  • Above market pay.
Apply now

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