Head of Client Relations

International company B2Broker (Business to Broker) is a fintech developer and liquidity provider for brokerage companies, banks and investment funds.

Having occupied its niche in the market since 2014, the company is a leader in its field, and therefore it is constantly growing and developing. Nowadays the company’s offices are situated in Dubai, Limassol, Hong Kong, London.

• Bachelor’s degree in business, marketing, or related field;
• 7+ years experience, preferably in brokering area;
• Exceptional communication, negotiation, and presentation skills;
• Strong time-management and organizational skills;
• Ability to work independently and with a team.

The Head of Client Relations is responsible for managing and developing relationships with our clients, as well as overseeing the client relations team. Will work closely with clients to ensure their satisfaction with our products and services, and will be responsible for developing and implementing strategies to improve customer satisfaction. Also, be responsible for managing the client relations team, and will be responsible for hiring, training, and evaluating team members.

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• Maintain and enhance relationships with key clients, understanding their business needs and objectives;
• Serve as the primary point of contact for assigned clients, providing them with regular updates on company progress, new initiatives, and areas of potential partnership;
• Develop and execute account plans that identify opportunities to grow revenue and deepen client engagement;
• Collaborate with cross-functional teams to deliver an exceptional experience to clients throughout the customer lifecycle;
• Proactively manage risks and issues, escalating as necessary to ensure timely resolution;
• Monitor industry trends and competitor activity, sharing insights with internal stakeholders to inform strategic decision-making;
• Prepare proposals and presentations for prospective and existing clients;
• Negotiate contracts and pricing with clients, in collaboration with legal counsel;
• Manage invoicing and collections for assigned accounts, ensuring timely payment according to agreed-upon terms;
• Generate reports on account performance and activity, highlighting areas of opportunity or concern.